Refund and Returns Policy

Welcome! This policy outlines the guidelines for refunds and returns at Online Wardrobe Wonder LLC.

Order Fulfillment & Shipping

• We process and ship orders promptly. Standard shipping takes 3-7 business days (may vary depending on location and item availability).
• You’ll receive a shipping confirmation email with tracking information within 24-48 hours.
• If your order hasn’t arrived within the timeframe, please contact us immediately.

Returns & Refunds

• Our return window is 30 days from purchase. Unused and original-packaged items are eligible for a full refund or exchange.
• Several exceptions apply:
  
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids/gases
• Additional non-returnable items:
  
  • Gift cards
  • Downloadable software
  • Some health & personal care items

Return Process:

1. Contact us at manager@zhuohuabusiness.com with your order number and reason for return.
2. We’ll provide further instructions.
3. Include a receipt or proof of purchase with your returned item.
   
   • Do not return to the manufacturer.

Refunds:

• We’ll notify you via email of approval or rejection of your return within a reasonable timeframe.
• Approved refunds will be issued to your original payment method within a certain amount of days.

Late or Missing Refunds:

• Check your bank account and credit card company first. There may be processing delays.
• If you still haven’t received your refund after these steps, contact us at manager@zhuohuabusiness.com.

Sale Items & Exchanges:

• Only regular-priced items are eligible for refunds. Sale items are not refundable.
• We exchange defective or damaged items only. Email us at manager@zhuohuabusiness.com and send the item to:
  
  • 9920 Pacific Heights Boulevard Ste 150, San Diego, CA 92121

Gifts:

• Gifts receive a gift credit for the return value. A gift certificate will be mailed upon receipt of the returned item.
• If the gift wasn’t marked as a gift, the gift giver will receive a refund and be notified of your return.

Shipping Returns:

• You are responsible for return shipping costs. These costs are non-refundable.
• Consider using a trackable service or purchasing shipping insurance for expensive items.

Contact Us:

For further questions or assistance, please contact us at manager@zhuohuabusiness.com.